Please review the following terms and conditions carefully before making a purchase from Tilefy. By placing an order, you agree to abide by the terms outlined below:
General Terms
- Variation in shade and texture is inherent to ceramic, porcelain, marble, and other natural stone tiles.
- Use constitutes acceptance. Please inspect all materials upon receipt and prior to installation.
- No adjustments or allowances will be made after installation.
- Returns are accepted with a 15% handling charge within 30 days of purchase.
- All returned items must be in full, unopened cartons and in good condition.
- Returns are not accepted on marble, natural stone, glass products, Special Orders, or Clearance items.
Product Information
- While we strive to provide accurate product descriptions, images, and specifications, slight variations may occur.
- Tile colors and textures may appear differently on screens; we recommend ordering samples for accurate representation.
- Please review your order confirmation and contact us promptly if any information is incorrect. The sooner an issue is addressed, the easier it will be to resolve.
Shipping, Delivery, and Returns
- Shipping, delivery, and return policies are outlined separately on our website. Please refer to those sections for detailed information.
- We will do our best to accommodate order cancellation requests. However, a handling fee may apply for orders canceled after they have been prepared for shipment, as tile orders often involve handling heavy materials.
- Upon delivery or pickup, carefully review your order. Before installation, we can address most issues quickly to ensure your satisfaction.
Modifications
- Tilefy reserves the right to update or modify these terms and conditions at any time. Customers are encouraged to review the terms before making a purchase. Continued use of our services implies acceptance of the updated terms.
Thank you for choosing Tilefy! We’re here to help make your project a success.
