Shipping policy

At Tilefy, we are committed to delivering your orders safely and efficiently. Please review the following guidelines to ensure a smooth delivery and return process:

Shipping Process

  • Orders are processed within 1-2 business days.
  • Standard lead times for shipping and processing are typically 5-7 business days, depending on your location and product availability.
  • Once your order ships, you will receive tracking information to monitor your delivery.
  • Tilefy ships to locations across the 48 contiguous United States. We currently do not sell or ship outside this area.

Delivery Inspection

  • Upon delivery, carefully inspect all items and compare them with the Bill of Lading (BOL). Any discrepancies or visible damage must be noted on the BOL before signing.
  • Failure to note damages at delivery may affect the claim process.

Damaged Shipments

  • If your shipment arrives damaged, document the issue with photos and notify Tilefy within 48 hours of delivery. Claims submitted after this period may not be accepted.
  • For concealed damage discovered after delivery, contact us within 5 business days with supporting documentation to initiate a claim.

Refusal of Delivery

  • If significant damage is found, you may refuse the shipment. Please inform Tilefy immediately to arrange a resolution.