Return Policy

At Tilefy, we want you to be completely satisfied with your purchase. If you need to return an item, please review the following guidelines:

Return Eligibility

• Returns are accepted within 60 days of receipt of the product.
• Items must be in unopened, unused, and resellable condition to be eligible for return.

Restocking Fee

• A 15% restocking fee will apply to all returned items.

Shipping Costs

• The customer is responsible for all return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance to ensure your return is properly received.

Return Process

1. Contact our customer support team within 60 days of receiving your order to request a return authorization (RA).
2. Once approved, securely package the items and ship them back to the provided address.
3. Once your return is received and inspected, we will issue a refund for the purchase amount, minus the restocking fee.

Non-Returnable Items

• Custom, special order, or clearance items are not eligible for return.

For further assistance, please contact our customer support team at info@tilefy.com. We're here to help!