Measure the length and width of the area you’re tiling and multiply them to determine the total square footage. We typically recommend ordering 10–15% extra to account for cuts, waste, breakage, and future repairs. Our product pages also include a tile calculator to help determine how much material to order.

Most in-stock orders are processed and prepared for shipment within 1–2 business days. Transit times vary depending on your location. Estimated shipping and delivery timeframes are shown at checkout based on your shipping destination.

Contact us as soon as possible if you need to change or cancel an order. We’ll do our best to accommodate your request; however, once an order has been processed, prepared for shipment, or shipped, we may no longer be able to make changes or cancel it.

We accept all major credit cards, as well as Shop Pay, PayPal, and Google Pay. Available payment options will be displayed at checkout.

If a product is out of stock, this will be clearly displayed on the product page along with the expected back-in-stock date, when available. If you need to confirm availability for a specific quantity before ordering, please contact our team and we’ll be happy to check for you.

Most orders ship from our warehouse within 1–2 business days. Transit time depends on your location , but most orders are delivered within 5-7 business days.

Yes, Tilefy ships across the continental United States.

Large tile orders typically ship via freight on a pallet to ensure safe delivery. These orders are delivered curbside by a freight carrier. Depending on the total weight and size, some smaller orders may ship via UPS or FedEx small parcel instead.

Yes. Once your order ships, you’ll receive tracking information via email. Freight carriers may also contact you directly to schedule a delivery appointment.

Yes. Someone must be present to receive and inspect freight deliveries. Missed appointments may result in re-delivery fees.

Please inspect your shipment upon delivery before signing. Note any visible damage on the delivery receipt and take photos. Contact us within 48 hours if there are any issues.

Yes. We can ship to residential or commercial addresses. Commercial locations with loading docks or forklifts may allow for easier unloading of freight shipments.

While we carefully package all orders, damage can occasionally occur in transit. Report any damage immediately and retain all packaging so we can assist with a claim or replacement.

Returns are accepted within 60 days of delivery for items that are unopened, unused, and in resellable condition. Customers are responsible for return shipping costs, and a 15% restocking fee will be applied to all approved returns.

Contact our customer support team within 60 days of receiving your order to request a return authorization (RA). Once approved, package your items securely and ship them back to the address provided. After we receive and inspect your return, we’ll issue a refund minus the restocking fee.

Yes. Tilefy offers samples so you can see the color, texture, and finish in person before placing a full tile order.

Sample orders typically ship within 1–2 business days and arrive faster than full tile orders.

Customers may order up to 2 samples per item, with a maximum of 30 samples per order.

Each sample costs $2.99, and shipping is free on all sample orders.

Samples are non-refundable and are intended for evaluation purposes only.

The Tilefy Trade Program is designed for interior designers, architects, contractors, developers, and other industry professionals looking for dedicated perks, support, and savings on tile purchases. 

• 20% trade discount on all orders — exclusive pricing for professional accounts (applied upon approval).

• Free standard samples available online, plus full-size samples available by request to help evaluate products before committing.

The program is open to qualified trade professionals such as interior designers, architects, general contractors, developers, and other industry partners. Qualification is based on business credentials and professional status.

Yes — in addition to the standard sample options, members can request full-size samples to better assess tile selections for client projects.

To apply, complete the Trade Program application on our website at https://tilefy.com/pages/trade-pro. Once approved, your Trade account will be activated and you’ll gain access to exclusive trade pricing and program perks.

Yes. Special pricing is available for large commercial and project-based orders. Our Trade team can review your project details and provide tailored pricing based on volume and scope.

You can reach us through our Contact Us page at https://tilefy.com/pages/contact, email us at info@tilefy.com, or call us at 629-206-9037.

We strive to respond to all inquiries within 1 business day during normal business hours.

Yes. Our team is happy to answer product questions, confirm specifications, and help you place your order with confidence.

Yes. If you provide your measurements, we can help estimate the amount of tile needed for your space.

Our customer support team is available Monday through Friday, from 8:30 AM to 4:30 PM Eastern Time (ET). We’re happy to assist with product questions, orders, shipping, or anything else you may need.